Refund Policy

Nothing is sold on this website

There is no checkout on this site and no way to be charged through it. You cannot buy Homi here, and submitting the contact form or subscribing to our newsletter costs nothing and creates no payment obligation.

This policy exists so that anyone who does pay us knows, before they pay, how refunds work.

Before you are charged

We confirm pricing to you in writing before anything is charged. If you have not received a written price and agreed to it, you will not be billed.

Pilot program payments

We are running an early pilot program. Anyone joining it signs a written agreement with us before paying anything. That agreement sets out each amount payable under it, what it covers, and when it is refunded.

Your signed agreement is the only thing that governs your refund rights. We do not restate its terms here, because two documents describing the same terms will eventually disagree, and you should not have to work out which one applies to you. If you want to know how refunds work before you sign, ask us and we will send you the agreement to read first.

What we will commit to on this page, because these are about our own conduct rather than the terms of any particular agreement:

• We tell you what you are paying for. Every charge is itemised, so you can see what is a deposit, what is hardware, and what is subscription.
• We put the deadlines in writing. Where a refund depends on a date, we give you that date in writing as an actual calendar date, not a rule you have to calculate.
• We do not charge you before you have agreed a price in writing.

Subscription charges

Where a Homi subscription is charged, it is charged in advance for the period stated in your agreement. Cancelling stops future charges from the end of the period you have already paid for. We do not pro-rate part-months unless your agreement says so.

How to ask for a refund

Some refunds do not need to be requested — where your agreement provides for one automatically, we make it without you asking.

Otherwise, use the contact form on this site, or reply to any email from us, and tell us what you paid and why you are asking. We will respond as promptly as we reasonably can and tell you what happens next.

Contact

Bug Function LLC, 2234 North Federal Hwy #7773, Boca Raton, FL 33431, US.